Introduction

Welcome to Pack It Up Moving & Storage’s communication service! We prioritize your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when you opt-in to receive text messages, phone calls, or other communications from us. By engaging with our services, you consent to the practices described in this policy.

Information We Collect

When you interact with our services, such as requesting a quote or subscribing to our text message and phone call services, we may collect the following types of information:

  • Contact Details: This includes your name, phone number, email address, and any other contact information you provide.
  • Communication Preferences: Your preferences regarding the types of messages or communications you wish to receive.
  • Interaction Data: Details on how you interact with our messages, including response times and engagement levels.
  • Service Usage Data: Information on how you use our services, such as the type of move (residential, commercial, long-distance) and frequency of requests.

How We Use Your Information

The information we collect is used for the following purposes:

  • Service Provision: To provide you with the moving and communication services you’ve requested, such as sending quote confirmations or appointment reminders.
  • Customer Support: To assist you with inquiries or issues you may have regarding your move.
  • Improvement and Personalization: To enhance our services and tailor communications to your preferences.
  • Compliance and Legal Obligations: To comply with legal requirements and our internal policies.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties or affiliates for marketing or promotional purposes. Additionally, text messaging originator opt-in data and consent will not be shared with any third parties.

Your Choices and Rights

You have certain rights and choices regarding your personal information:

  • Opt-Out: You can opt out of receiving text messages or phone calls from us at any time by following the instructions provided in our messages or by contacting us directly.
  • Access and Correction: You have the right to request access to and correction of your personal information in our possession.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect or impenetrable.

SMS Terms and Conditions

  1. SMS Consent Communication:
    Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  2. Types of SMS Communications:
    If you have consented to receive text messages from Pack It Up Moving & Storage, you may receive messages related to appointment reminders, follow-up messages, billing inquiries, or promotional offers.
  3. Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may receive up to 5 weekly SMS messages related to your moving needs.
  4. Potential Fees for SMS Messaging:
    Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  5. Opt-In Method:
    You may opt-in to receive SMS messages from Pack It Up Moving & Storage by submitting an online form, such as our Estimate Request form.
  6. Opt-Out Method:
    You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  7. Help:
    If you are experiencing any issues, you can reply with the keyword “HELP” to any SMS message. Alternatively, you can get help directly by contacting us at administrator@packitupmoving.com or calling us at (678) 334-2604.
  8. Standard Messaging Disclosures:
  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or contact us directly.
  • Message frequency may vary.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by sending you a message or posting a notice on our website.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or our privacy practices, please contact us at administrator@packitupmoving.com or call us at (678) 334-2604.